We Offer A One Year, 50% Plant Guarantee Under the Following Guidelines:
Alsip Home & Nursery stands behind all of the plant material sold in our stores. Customer must be a registered A-List Rewards member, this is our free and easy rewards program that helps us maintain your purchase history, and helps you earn rewards for every purchase in our stores. Registration can be done quickly at the time of purchase. Or register online here!
The guarantee applies to all tree and shrub plant items that have a Zone Hardiness of 1-5. Alsip Nursery locations are located in Zone 5. *Perennials and Roses are guaranteed until October 31st of current calendar year.
The guarantee applies to applicable plants purchased up to a 25% discount off of their regular retail price. There is no guarantee for plants purchased over a 25% discount.
A receipt must be presented, as well as proof of the deceased plant, such as photo documentation or the plant itself. A replacement or store credit will not issued without the proper proof of purchase.
The Guarantee will be honored one time in the form of Alsip Home & Nursery Green Goods Card and will not be returned in the original form of payment.
Our Green Goods Cards may only be used on plant material.
What the Guarantee Does Not Cover
Any annual plant material listed for Hardiness Zones 6 or higher to include Flowering Annuals, Blooming Tropical Plants, Houseplants, Sod and Flowering Seasonal Plants:(Easter Lilies, Poinsettias, Garden Mums & Asters, etc.)
Annuals may be returned within 24 hours, in resellable condition,
as approved by a Manager on Duty.
Our Plant Guarantee does not cover costs associated from the original plant transaction.
- Delivery Fees,
- Garden Solutions for When Planting or Troubleshooting
- Previously Replaced and Guaranteed Plants.
The following plants are no longer guaranteed after October 31st of the current calendar year:
Plants damaged or destroyed by neglect such as improper watering, pruning or planting techniques. This is determined at the discretion of the Nursery Manager.
Acts of nature such as ice storms, lightning, high winds, or physical damage from people or animals.
If a plant is not blooming properly or growing to meet your expectations, there are often steps that can be taken to remedy the issue, which we are eager to assist with.
Obtaining Your Guarantee
The Guarantee is honored in the form of a one-time, 50% Green Goods Card store credit toward plant material purchased in-store. Receipt must be presented, as well as proof of deceased plant such as photo documentation or the plant itself.
Guarantee is honored in the form of a one-time credit toward the plant material and the planting costs. Re-plantings will need to purchased and rescheduled through the Frankfort Nursery Department, or through on of our Recommended Landscapers. Delivery charges are not included should a re-planting need to be performed. A delivery charge will apply should newly planted material shift due to high winds or other causes to have us readjust the material.
The customer must have purchased the plants personally, and not through a discounted landscaper account in order to be considered for qualifying plant guarantees. Plants purchased through any contractor accounts do not qualify for the plant return guarantee.
Alsip Home & Nursery does not warrant or guarantee the life of shipped live plants, due to a variety of possible factors (watering, weather, etc.)
We can only guarantee that they arrived in good condition.
If your plant arrives in poor transit condition, please follow our Plant Shipping instructions.
What To Do If Your Plant Is Not Acting As It Should
Do not immediately dig the plant up. We want your plant to not just survive, but thrive in its new home. Contact the Alsip location at which the plant(s) were purchased and speak to a nursery associate or manager about possible solutions. In some cases, certain plants can go through of period of transplant shock when going into their new soil and most likely will recover if the proper steps are taken in order to remedy the problem.
Plant Holding Procedures
Alsip Home & Nursery is willing to hold plants for a limited time, when paid in full, for customers who cannot take them off of our premises. Due to the labor and continual care of the plants in our nursery, we have created the following conditions and timeline requirements.
Payment in full is required to tag/hold onto nursery stock.
A full store credit reimbursement is allowed within 2 weeks.
If the Plant(s) are Unwanted by Purchaser:
50% Value Toward an Alsip Nursery Green Goods Card
Also after the 2 week hold period has expired Alsip has the right to sell said items to another buyer if immediately removed from the property. In such occurrence, Alsip will issue the holder a 50% Green Goods Card Reimbursement.
If The Plants Remain After 2 Weeks:
The purchaser may take the plant at no consequence.
After 4 weeks or later if the plant(s) remain, the purchaser may take the plant at no consequence.
If the plant is no longer present at the time of pick-up or the purchaser decides they no longer want the items, a
25% Reimbursement on an Alsip Nursery Green Goods Card
may be awarded. No other forms of reimbursement may be allowed.