Plant Guarantee

We Offer A One Year, 50% Plant Guarantee Under the Following Guidelines:

Alsip Home & Nursery stands behind all of the plant material sold in our stores. Customer must be a registered A-List Rewards member, this is our free and easy rewards program that helps us maintain your purchase history, and helps you earn rewards for every purchase in our stores. Registration can be done quickly at the time of purchase.  Or register online here!

Hardiness Zones 1-5

The guarantee applies to all tree, shrub, and perennial plant items that have a Zone Hardiness of 1-5. Alsip Nursery locations are located in Zone 5.

Purchased Up to 25% Off

The guarantee applies to applicable plants purchased up to a 25% discount off of their regular retail price. There is no guarantee for plants purchased over a 25% discount.

Proof of Purchase

 A receipt must be presented, as well as proof of deceased plant such as photo documentation or the plant itself.

One Time Credit

The Guarantee will be honored one time in the form of Alsip Home & Nursery Green Goods Card and will not be returned in the original form of payment.

Our Green Goods Cards may only be used on plant material.

What the Guarantee Does Not Cover

Annual Plants

Any annual plant material listed for Hardiness Zones 6 or higher to include Flowering Annuals, Blooming Tropical Plants, Houseplants, Sod and Flowering Seasonal Plants:(Easter Lilies, Poinsettias, Garden Mums & Asters, etc.)

Annuals may be returned within 24 hours, in resellable condition,
as approved by a Manager on Duty. 

Associated Costs

Our Plant Guarantee does not cover costs associated from the original plant transaction.

  • Delivery Fees,
  • Garden Solutions for When Planting or Troubleshooting
  • Previously Replaced and Guaranteed Plants.

Neglect

Plants damaged or destroyed by neglect such as improper watering, pruning or planting techniques. This is determined at the discretion of the Nursery Manager.

Acts of Nature

Acts of nature such as ice storms, lightning, high winds, or physical damage from people or animals.

Under Performing Plants

If a plant is not blooming properly or growing to meet your expectations, there are often steps that can be taken to remedy the issue, which we are eager to assist with.

Obtaining Your Guarantee

If Planted by You

The Guarantee is honored in the form of a one-time credit toward plant material purchased in-store. Receipt must be presented, as well as proof of deceased plant such as photo documentation or the plant itself.

If Planted Through Alsip

Guarantee is honored in the form of a one-time credit toward the plant material and the planting costs. Re-plantings will need to purchased and rescheduled through the Frankfort Nursery Department, or through on of our Recommended Landscapers. Delivery charges are not included should a re-planting need to be performed. A delivery charge will apply should newly planted material shift due to high winds or other causes to have us readjust the material.

If Planted by Landscaper

The customer must have purchased the plants personally, and not through a  discounted landscaper account in order to be considered for qualifying plant guarantees. Plants purchased through any contractor accounts do not qualify for the plant return guarantee.

If Purchased Online

Alsip Home & Nursery does not warrant or guarantee the life of shipped live plants, due to a variety of possible factors (watering, weather, etc.)

We can only guarantee that they arrived in good condition.
If your plant arrives in poor transit condition, please follow our Plant Shipping instructions.

What do I do if my plant is not acting as it should?

Do not immediately dig the plant up. We want your plant to not just survive, but thrive in its new home. Contact the Alsip location at which the plant(s) were purchased and speak to a nursery associate or manager about possible solutions. In some cases, certain plants can go through of period of transplant shock when going into their new soil and most likely will recover if the proper steps are taken in order to remedy the problem.

For best results, use Espoma Organic Bio-Tone Starter Plus Mycorrhizae

  • Grows larger root mass to help plants establish fast
  • Reduces transplant loss
  • Promotes bigger blooms
  • Microbe enhanced all natural organic fertilizer with no sludges or fillers

Click here for our Return Policy on non-plant goods.