$5 Restocking Fee for Unclaimed Pick-Up Orders
Plant Pick-Up Orders
We will hold plant pick-up orders for 24 hours. If not picked up within 24 hours, we will refund the items, minus a $5 re-stocking fee.
Hardgood Pick-Up Orders
We will hold products for 5 days. If not picked up within 5 days, we will refund the items, minus a $5 re-stocking fee.
Returns for Online Orders
Contact Us To Start Your Return.
Email: firstname.lastname@example.org | Phone: 219-365-7406
Please include your Order Number and the Reason for Return.
Alsip processes approved returns within 1-2 business days. Once the refund has been issued it may take several day days for funds to arrive back to your account as detailed below:
- If Items Arrive Damaged: Please start by e-mailing us as soon as possible at email@example.com with your order information. Please include photos of the damage upon arrival. We'll contact you to either replace or refund the item.
- If Change of Heart: Most unopened and unused items can be returned within 30 days of delivery. (See below for additional details regarding returns.) Return shipping costs apply to the customer. The transaction will be refunded upon arrival to the store, minus any shipping fees.
Address Returns To:
Alsip Home & Nursery
Attn: Web Order Returns
10255 Wicker Avenue
Saint John, IN 46373
Paid by Credit or Debit: For purchases made using your credit or debit card directly through our www.alsipnursery.com site, please give 5-10 business days for funds to arrive on your account.
Lost or Stolen Orders
Lost or Stuck in Transit: If a tracking code has been created for your order, and is lost or stuck in transit, please start by contacting the carrier. A claim may need to be filed if your order contains live goods that perish, in order to process refunds or replacements.
Stolen Packages: Alsip Home & Nursery is not responsible for stolen packages if the delivery has been confirmed by the carrier.
Alsip Home & Nursery sends the best quality plants available and are carefully packaged in custom plant shipping boxes. We can guarantee that the plant order left in pristine condition, but sometimes third-party carriers and other natural elements may cause some damage. Remember, some plant stress is normal from shipping. However, if a plant item arrives broken or dead, please let us know as soon as possible by sending us an email at firstname.lastname@example.org. We will require that you send photos of the damage on arrival (before planting) so that we can determine if a refund or a replacement will be authorized.
Alsip Home & Nursery does not warrant or guarantee the life of shipped live plants, due to a variety of possible factors (watering, weather, etc.) We can only guarantee that they arrived in good condition.
Alsip Home & Nursery strives to provide the highest quality produce to it's CSA members. If for some reason you are unhappy with the program, we can refund a pro-rated amount equal to the remainder of the season. No refunds will be given for share weeks that were received.
Our CSA Half Share Membership Program is available at both of our Alsip Home & Nursery locations. You must pick up from the store in which you've placed your order.
Weekly shares must be picked up Saturday between 10 AM - 2 PM. We will not deliver, replace, or refund missed pick-ups, but we can often make arrangements for late pick up, or someone to pick up on your behalf.
Once the season begins, newcomers may join at the prorated price. Place your order no later than Tuesday if you wish to receive your first share the following Saturday.
Return Time Span
Within 30 Days
- Applicable UNOPENED merchandise may be returned with a receipt for a full refund.
- Online Orders: 30 days will begin once the package has arrived.
No Returns After 30 Days | Holiday Items: No Returns After 15 Days
No Returns on Christmas Items after the second Friday in December (12/11/20)
Guidelines For Returns
We Do Not Accept Any Returns On:
- Gift Cards
- Annuals, Tropicals, and Seasonal Plants
Click here for our Plant Guarantee
- Cut or Opened Merchandise
- Items Damaged from Misuse
- Sanitary Items
- Special Orders
- Non-sealed Chemicals
- Custom Arrangements and Home Décor
(7 day return policy with the original tag intact.)
- Clearance Merchandise - All clearance items marked 50% Off or More are final sale, non-refundable.
- 7 day guarantee on pet and pond* fish. If deceased, must bring back in a plastic bag along with a water sample in another.
*Fish in new pond set-ups will not be guaranteed. We suggest feeder fish to establish new ponds.
- 14 day wellness guarantee on small animals. Rescues and take-ins are excluded.
- Varied based on manufacturer warranty.
- A 5% Restocking Fee will be applied to all returned assembled or floor model patio furniture, grills, fountains and statuary, etc. Open Christmas Tree boxes are also subject to the 5% stocking fee if purchased and returned by the Christmas return cut-off date.
- A $5 Restocking Fee will be applied to online pick-up orders not collected within a specified timeframe. See the Online Orders for Store-Pick Up & Plant Pre-Orders section as stated above.
Holiday & Christmas Items
- Final sale on Christmas Décor after 15 days of purchase or after the second Friday in December. Whichever comes first.
- or discounted 50% or higher is final sale.
- No returns on Christmas items 15 Days after purchase.
- Christmas Décor with a Gift Receipt will be issued as In-Store Credit.
- Opened Christmas Lights may be exchanged or returned as In-Store Credit.
- Defective Christmas Lights will be exchanged for identical item only. A store credit may be issued if an identical item is unavailable.
- Holiday price adjustments within 7 days of purchase will be issued as In-Store Credit.
Returns By Tender
If Paid by Check:
Returns paid by check require a 14 business day wait from the original date of purchase to receive cash back. An in-store credit will be issued at the time of return.
If Paid by Credit Card:
Returns paid by credit card will be given credit back on same card used if shown original itemized receipt. This includes debit cards processed as credit. Please give 3-5 days for funds to arrive on your account.
If Paid by Debit Card
Returns paid by debit card may receive cash back, if processed as debit. Please give 3-5 days for funds to arrive on your account.
If Paid by Gift Certificate or In-Store Credit:
Returns paid by gift certificate or store credit will be issued an in-store credit only.